General terms and conditions

Version 1.0, effective 27 October 2026

1. Who we are and when these terms apply

e-Consilio B.V., Eisenhowerstraat 22, 6416 HH Heerlen, the Netherlands, Chamber of Commerce no. 73422681 (“e-Consilio”). These terms apply to every offer and agreement for training, consultancy, installation, migration and software support services that e-Consilio provides to business customers. The customer’s own terms do not apply. Online courses purchased on calibration.training are governed by the terms published on that website.

2. Offers

Offers are valid for 30 days and are based on the information the customer provides. Prices are in euros and exclude VAT.

3. How we work

e-Consilio performs its services with care and to the best of its knowledge and ability (a best-efforts obligation). e-Consilio may involve third parties where needed. Where e-Consilio works as a subcontractor of Fluke Calibration or one of its distributors, the agreement with that party takes precedence over these terms.

4. What the customer provides

The customer provides timely access to systems, administrator rights, valid software licences, data and people, and a safe workplace for on-site work. Remote sessions take place only with the customer’s consent.

5. Customer data and backups

Before any installation, update or migration, the customer makes a complete backup of its databases and systems. e-Consilio treats customer databases as confidential and deletes its working copies within 30 days after completion, unless agreed otherwise.

6. Fees and payment

Invoices are payable within 30 days. Travel and accommodation costs are charged as agreed in the offer. If payment is late, statutory commercial interest is due.

7. Cancellation

Training or on-site work can be cancelled free of charge up to 14 days before the start date. After that, 100% of the agreed fee is due. e-Consilio may reschedule if illness or force majeure prevents it from performing.

8. Intellectual property

Training materials, videos and documentation remain the property of e-Consilio or its licensors and may only be used internally by the customer. Procedures and reports made specifically for the customer become the customer’s property once paid for.

9. Confidentiality

Both parties keep confidential all information they receive from each other in the course of the agreement.

10. Liability

e-Consilio’s liability is limited to the amount invoiced for the assignment concerned, or the amount paid out by its liability insurer if that is higher. e-Consilio is not liable for indirect damage, including lost profit, downtime or loss of data where no backup was made. These limits do not apply in case of intent or gross negligence.

11. Force majeure

Neither party is liable for failure to perform caused by circumstances beyond its reasonable control.

12. Personal data

e-Consilio processes personal data as described in its privacy policy. Where it processes personal data on the customer’s behalf, a data processing agreement applies.

13. Applicable law and disputes

Dutch law applies. Disputes are submitted to the competent court in Limburg, the Netherlands.